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SATISFACTION: Our reputation speaks for itself. We are an Accredited Business with the Better Business Bureau. We have won the Angie’s List Super Service Award the last NINE years running. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. They have ALL passed national background checks. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
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Hetter & Trane offering extended financing packages
08/13/2010 Times are tough. We at Hetter Heating & Cooling realize that as much as anyone else. Because of these tough times, Hetter and Trane have teamed up to offer our customers the best financial package available for a system replacement in central Ohio. For a limited time, if you are in the market for a new furnace and air conditioner or heat pump, Hetter Heating & Cooling is able to offer 36 months No Interest financing. This offer is available for the installation of a Trane XLi system with variable speed and is only good through October 31, 2010. The XLi units are Trane’s quietest & most efficient line and are backed up by their best warranty. In addition, as part of this fall promotion, Trane and Hetter are offering you options. If you are not interested in the 36 months No Interest financi... Hetter Heating & Cooling wins the Better Business Bureau’s 2010 Torch Award for business ethics
05/19/2010 The Better Business Bureau of Central Ohio has awarded Hetter Heating & Cooling the 2010 Torch Award for Ethical Enterprising. Three businesses and one non-profit organization have been selected as recipients of this prestigious award.
“Winning this award is both an honor and a responsibility, says Hetter president & owner John Hetterscheidt. “We have such great respect for the BBB. The work they do in our community is priceless. We want to continue offering great service to our customers and even raise the bar.”
Hetter won in the most contested category (for companies with 50 or less employees) and is only the third heating & cooling company to win the award since its inception and the first in six years.
A panel of judges selected these organizations based on six et...
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