|
SATISFACTION: Our reputation speaks for itself. We are an Accredited Business with the Better Business Bureau. We have won the Angie’s List Super Service Award the last NINE years running. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. They have ALL passed national background checks. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
|
Two Hetter techs achieve NBI certification
03/01/2010 Hetter Heating & Cooling is proud to announce that two Hetter technicians AND our company president have successfully passed the Air Balancing and Diagnostic Certification exam and are now officially NBI certified. Company president John Hetterscheidt, NATE certified senior service technician James Jack and lead installer Walter Martin all are now officially certified to perform HVAC airflow diagnostics and air balancing for residential systems according to NBI standards and practices.
Proper airflow in your home is critical for both comfort and energy savings. Accurately diagnosing issues can be a challenge. Hetter Heating & Cooling was the only HVAC company in the Columbus market to attend NBI’s recent certification seminar. Continuing training, achieving proper certificat... Hetter awarded Angies List Super Service Award for ninth year in a row
02/01/2010 Hetter Heating & Cooling has been awarded the 2009 Angies List Super Service Award. This exclusive recognition is awarded to companies who have achieved and maintained a superior service rating on Angies List throughout the past year. Fewer than 5 percent of the companies on Angies List meet the eligibility requirements to be considered for this prestigious award.
This marks the ninth year in a row now that Hetter Heating & Cooling has been named to receive the Angie’s List Super Service Award. Award winners have maintained an A rating overall; have received a minimum number of reports; are NOT in the Angie\'s List Penalty Box, and do NOT have an unsatisfactory rating with the Better Business Bureau.
...
|
