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SATISFACTION: Our reputation speaks for itself. We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last decade – that’s ten years running. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. They have ALL passed national background checks. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
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Hetter Heating & Cooling honored with two prestigious awards for 2011
01/06/2012 Hetter Heating & Cooling has been selected for the 2011 Best of Columbus Award in the heating & air conditioning contractors category by the US Commerce Association. The USCA “Best of Local Business” Award program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that have achieved exceptional marketing success in their local community. These are the local companies that enhance the positive image of small business through service to their customers & community. Hetter has also been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all companies surveyed. This award marks the eleventh year in a row in which Hetter has been recognized. “Our Super Service Award winners... Columbia Gas home energy audits available again
11/22/2011 The backlog in Columbia Gas audits for their Home Performance Solutions program has been dramatically lessened for the Columbus area. We are told homeowners interested in scheduling a Home Energy Audit can now get scheduled, possibly within seven to ten days. The most attractive part of the program is the cash rebate being offered for installing a 95% gas furnace. Those who qualify can receive up to a $400 cash rebate from Columbia Gas. The audit itself is good information for homeowners - recommending to them upgrades that will make their home not only more comfortable, but more efficient. Partnering with Columbia Gas is a company called Conservation Services Group. CSG is responsible for performing the audits. The cost of the audit is $50. CSG’s telephone number is 1-877-644-6674. Columb...
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