Heating, cooling and beyond
Columbus temp Columbus weather 74º OH LIC# 18098

SERVICE DEPARTMENT

Service Request Form

NATE Certified Since 1963, your friends and neighbors have counted on Hetter's no-nonsense, honest approach to your heating & cooling needs. Our service techs are NATE certified — meaning they have achieved the highest certification in the industry. The NATE certification is a grueling 3-hour test that requires months of study preparation even for the most experienced technician. What this means to you — our customer — is not only the most reliable evaluation of your specific service problem in the region, but reduced diagnostic time.

Hetter's commitment to constantly updating our employee's training is directly reflected in our customer satisfaction surveys. You name the third party evaluator – Angie’s List (Super Service Award winner every year since 2001), Trane (99.8% Customer Satisfaction on ALL service calls ran in 2015), Better Business Bureau (A+ rating) – Hetter shines. What this should indicate to you is our customers trust us and so can you.

While we are a factory authorized service center for Trane, we provide service for all makes and models. Our service technicians are instructed to diagnose your problem and give you a professional opinion as to your best course of action.

Our service fleet utilizes the latest diagnostic technologies to quickly and efficiently determine the nature of your service problem. Our technicians are not only fully trained and EPA certified, but at Hetter Heating & Cooling we have taken another step: ALL SERVICE TECHS HAVE PASSED A NATIONAL BACKGROUND SCREEN. To you, the homeowner and our valued customer, that should mean peace of mind.

We pride ourselves on responding quickly to those most in need - NO HEAT or NO COOL. For emergency repairs, we're available 24 hours a day, seven days a week.

HVAC equipment today – more than ever – needs to be maintained. Like an automobile, maintenance for your HVAC equipment is for safety, efficiency and longevity. Maintenance is important and can prevent a lot of service issues. Hetter Heating & Cooling offers the most thorough & comprehensive maintenance check in central Ohio. Check out our Maintenance Agreement page for more information.

Service Request Form

Call (614) 784-9200 or e-mail us for details.