"We are thrilled with the new heat pump ! We cannot believe how quiet it is compared to the old heat pump. As soon as we get some free time, we will write a letter so that you can share our positive experience with others. As for now, if any prospective clients ask for a referral, feel free to give them our phone number and we will be happy to tell them what a great pleasure it was working with you. Thanks again!"
Judie & Greg Barsch
Westerville
"My wife and I were very impressed by Matt and the crew that did the install. All were very conscientious and concerned with doing the job properly. You had mentioned that I would be pleased with the workmanship and I am. I can't praise them enough!"
Hal & Wanda
West side
"....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
Steve
Powell
"Many thanks for getting the furnace in so quickly. It has been a blessing to me to have such wonderful angels surrounding me to be there in time of need....Also, the men that put in the furnace were complete gentlemen, very nice and professional."
Renee
Columbus
"The folks at Trane:
All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
Chief Master Sgt. Steve
Galloway
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
Jim & Linda
Worthington
"We are extremely happy with our new Trane heating and cooling system that was installed last week. Everyone involved in the installation was friendly, courteous and professional. They took the time to answer our questions and were more than willing to make sure we were satisfied. We would highly recommend Hetter Heating & Cooling. It was a real pleasure to do business with you. Thank you!"
Doug
Clintonville
"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
Judy & Roger
Lewis Center
"It's a pleasure to let you know how pleased we are with your work in installing our new heating/air conditioning system. We were not looking forward to shopping for this kind of home improvement. You gave us solid, well-informed advice on what would work best. With your help we could choose a furnace that was adequate, but not more than needed. Ann particularly appreciates that you pointed us to an air conditioner that is remarkably quiet. After talking with you, the choice of contractor seemed easy. The installation was pretty much stress-free for us. The crew came on time, and their competence and concentration was a joy to see. They are all professionals who take obvious pride at being good at what they do. They have a healthy respect for their medium - natural gas - which was very reassuring. Finally, we want to give an unqualified recommendation to Hetter Heating & Cooling. The entire transaction was a pleasure, even through writing a check for services that were eminently reasonably-priced. Thanks to all of you."
Ann & John
Clintonville
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
Jeff
Clintonville
"This past week a 3 man team from your company installed a new furnace and A/C at my home.
I was greatly impressed by their workmanship, courtesy and work ethic. They worked together as a smooth, united team.
Thanks for sending such a good team."
Lois
Whitehall
"I just wanted to let you know the great job Hetter Heating & Cooling did installing my new Trane furnace and air conditioner. Thank you for taking the time to vist me twice in my home and to answer all my questions prior to installation, including coming up with a solution for the hot water tank so that it was up to code. I also appreciate the thorough job that Matt and Walt did in actually installing the furnace and air conditioner. The fellows discovered some problems with the original ductwork and literally put in extra hours to correct the situation so that everything was up to code and the new furnace would work efficiently. They were neat and did a great job of cleanup afterwards. They were also mannerly, and I had no qualms about leaving my 80 years + mother in the house with them while they worked when I had to run some errands. Even my husband, who is a man of few words, was impressed with their work. As a homeowner, I only wish there were more companies out there like Hetter Heating & Cooling."
Leslye
West side
"I'd been trying to sell my home for five months with no luck. The home has been updated in every way except it had the original electric furnace from 30 years ago. In an effort to meet my deadline on my new home being built I called Hetter and had a new Trane heating/cooling heat pump system installed. The next showing was at 9AM the day after the install and that guy bought my house. I had the opportunity to speak with the home inspector for the buyer and he commented on the Trane system saying that was a huge factor in the sell. Also...your install guys were knowledgeable, polite, professional, and very neat. Chuck insisted that he pick up every piece of dust that he might have caused even though I told him it wasn't necessary. Awesome!"
Dennis
Groveport
"Smart, friendly and resourceful: those are the words that first come to my mind when I think of Hetter. Rick figured out our house’s heating and cooling needs, and then proposed consolidating our two climate systems into one thereby giving us a system more efficient and appropriate for our small house. Hetter worked with me when I postponed the installation, and when the day came to start the complicated project which involved extensively rebuilding our ducts to make them work with one system I knew I had made an excellent choice in Hetter. The workers were extremely friendly, tidy, and detail-oriented, and they were always glad to talk about and explain their work. When we need to replace our water heater, we’ll no doubt call Hetter again. "
Amanpal
German Village
"I want to thank Hetter Heating & Cooling for the positive experience I had over the weekend. Chuck graciously interupted his family activities on Sunday to come and diagnose the terminal status of my old unit and fixed it so I'd be cool the remainder of the day.
He returned Monday with Danny to install my new Trane A/C. I found both to be very courteous and extremely focused on the details of their work. I could cite several instances where I noticed "quality traits" that I don't see just anywhere. From Danny excusing himself to go back outside to move the old unit to the truck and pre-place the new unit because he was concerned about killing the grass if the units sat too long while they worked inside, to Chuck's meticulous manner in sealing around the furnace when the job was done so it would look good, this team was simply excellent.
It's clear to see why Hetter has won so many service awards. I won't hesitate to call for myself, or refer you to others, when your services are needed."
Mike
Canal Winchester
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
Kathy
Better Business Bureau
"I am very impressed with Rick, your Product Specialist, and the young men who installed a Trane furnace / air conditioner in my condo. Workers like this should be complimented for their courteousness, as well as their consideration in trying to keep my carpet clean - which they covered. I appreciate their good ethics and will highly recommend Hetter Heating & Cooling"
Helen
Upper Arlington
"Hi Rick. I want to thank you again for taking the time to meet with Joe and I so quickly and especially for your professionalism and detailed information provided. As I mentioned in our meeting, in addition to checking Angie's List, your website is one of the reasons I called Hetter and the packet you gave us while you were here was very well put together also. The information provided on both the website and in your information packet were leaps above other companies. We also really appreciated your thoughtfulness in providing us with space heaters - they made a difference!
The installation went very smoothly and Matt and Walt were also very professional and pleasant. Additionally, they went above and beyond in removing old components of the hot tub equipment and I'd really like to send them a note. Can you please verify both of their last names? I appreciate it.
The system is working great - the only real problem we have is getting used to not hearing it! We couldn't be more pleased with the whole experience. We are very conscious of quality and presence and Hetter gave us the vibe and value we needed. Please pass along our thanks to John as well.
If there is anything further that you need from us, don't hesitate to call. Otherwise, thanks again and best regards. "
Elizabeth & Joe
Bexley
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