HEATING, COOLING AND BEYOND
Hetter Heating Employees Frequently Asked Questions Why Hetter is Better? Contact Us
4780 KENNY ROAD, COLUMBUS, OHIO 43220 : (614) 784-9200
  • "The folks at Trane:
    All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
    Chief Master Sgt. Steve - Galloway

  • "Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
    Bernard - Galloway

  • "Dear Hetter Heating,
    This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companies…to help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."
    Keith - Westerville

  • "Hi Rick. I want to thank you again for taking the time to meet with Joe and I so quickly and especially for your professionalism and detailed information provided. As I mentioned in our meeting, in addition to checking Angie's List, your website is one of the reasons I called Hetter and the packet you gave us while you were here was very well put together also. The information provided on both the website and in your information packet were leaps above other companies. We also really appreciated your thoughtfulness in providing us with space heaters - they made a difference!

    The installation went very smoothly and Matt and Walt were also very professional and pleasant. Additionally, they went above and beyond in removing old components of the hot tub equipment and I'd really like to send them a note. Can you please verify both of their last names? I appreciate it.

    The system is working great - the only real problem we have is getting used to not hearing it! We couldn't be more pleased with the whole experience. We are very conscious of quality and presence and Hetter gave us the vibe and value we needed. Please pass along our thanks to John as well.

    If there is anything further that you need from us, don't hesitate to call. Otherwise, thanks again and best regards. "
    Elizabeth & Joe - Bexley

  • "I'd been trying to sell my home for five months with no luck. The home has been updated in every way except it had the original electric furnace from 30 years ago. In an effort to meet my deadline on my new home being built I called Hetter and had a new Trane heating/cooling heat pump system installed. The next showing was at 9AM the day after the install and that guy bought my house. I had the opportunity to speak with the home inspector for the buyer and he commented on the Trane system saying that was a huge factor in the sell. Also...your install guys were knowledgeable, polite, professional, and very neat. Chuck insisted that he pick up every piece of dust that he might have caused even though I told him it wasn't necessary. Awesome!"
    Dennis - Groveport

  • "My wife and I wanted to take a minute to thank you for all your help in getting our air conditioner replaced & running. You and your staff were so polite and respectful, just overall a very professional group. We can't thank you enough for your promptness and efficiency in getting our situation taken care of. We will pass our praises to all our friends. Thanks again."
    Jon & Jes - Columbus

  • "I want to thank Hetter Heating & Cooling for the positive experience I had over the weekend. Chuck graciously interupted his family activities on Sunday to come and diagnose the terminal status of my old unit and fixed it so I'd be cool the remainder of the day.
    He returned Monday with Danny to install my new Trane A/C. I found both to be very courteous and extremely focused on the details of their work. I could cite several instances where I noticed "quality traits" that I don't see just anywhere. From Danny excusing himself to go back outside to move the old unit to the truck and pre-place the new unit because he was concerned about killing the grass if the units sat too long while they worked inside, to Chuck's meticulous manner in sealing around the furnace when the job was done so it would look good, this team was simply excellent.
    It's clear to see why Hetter has won so many service awards. I won't hesitate to call for myself, or refer you to others, when your services are needed."
    Mike - Canal Winchester

  • "My name is Sandra C. and I had a real problem with my air conditioner in my home on June 30. I had another company come into my home and in 90 degree heat they put a unit in my home. I wasn't very happy with it as it never cooled my home. My son came home from out of town and he called them to come fix it. After three days with men coming to my home he told them to come and remove the unit. They did a very bad job. He called Trane and we got your company. I can't praise your men enough. They were very professional and very nice. They promised myself and my family we'd be happy with the service and this is to let your company know just how right they were. I'd like to say THANK YOU to Walt and Kevin. They were GREAT. I will recommend your company to all my friends. Again I say GOD BLESS YOU ALL."
    Sandra - East side

  • "....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
    Steve - Powell

  • "Brian was very helpful, showed me the part that went bad, and explained to me why. Thank you for getting to my house so quickly."
    Marie - Clintonville

  • "I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
    Barbara - Clintonville

  • "Arragone & Joe just left my house after installing a new water heater. I am very pleased with both techs. They are very polite, neat & efficient. They are a credit to you & your company. Thanks for the quick response to my problem. I called at 8:10 this morning and I already have warm water."
    Bert - Worthington

  • "Thanks so much for your professional efforts and, again, of the three companies I have contacted, I am very pleased with my choice to call Hetter. Please let Chuck (and Chuck's direct report) know what a professional first impression of the company he made on this customer. Also, I will definitely save you a mimosa seedling as they establish their roots over the next two months."
    Debra - Clintonville

  • "My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
    Thomas & Michelle - Galloway

  • "I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."
    Shelley - Clintonville

WHY HETTER IS BETTER?


SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

RECENT NEWS

Expect your electric bill to go up this summer
05/08/2015

AEP Ohio has been on a path the past several years to sell off its power plants and become a middle man distributor that delivers electricity to you. The plan - which is expected to be complete this summer - is to allow AEP Ohio customers to seek the lowest price in an open market from electric suppliers who compete against each other through periodic auctions. These auctions are overseen by the PUCO. How does that affect your bill? In the long run, the natural conclusion would be this is good for the consumer...and it hopefully will be. In the short run, however, your electric bill is still up. Why? Since AEP Ohio is now a distributor of electricity and not a supplier, off-peak discounts have been discontinued as has special rates for customers who use less kilowatt-hours than a specified...

Hot Water Tanks are now more expensive
04/10/2015

On April 16, 2015 the new higher energy efficiency ratings on virtually all residential gas, electric & oil water heaters took effect as mandated by the National Appliance Energy Conservation Act (NAECA). For consumers this means a significant increase in price. We are seeing - in some cases - up to a 40% increase. Also, the size of the new tanks - especially the diameter - may be larger. Due to mandates, gas water heaters may require additional insulation and will be required to incorporate electronic ignition among other changes. In most cases, according to Bradford Whites website, the new products will differ only slightly in size and therefore will easily replace the majority of existing products. Homeowners whose hot water heaters currently fit in a tight space may be faced with an ex...

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