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SATISFACTION: Our reputation speaks for itself. We are an Accredited Business with the BBB. Feel free to check our record. How many companies - honestly - can say that ? We are committed - with every installation , every service run and and every phone call - to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at
a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition.
We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
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Hetter president John Hetterscheidt named local ACCA leader
11/24/2009 After serving on the the board of directors for close to seven years and spearheading ACCA’s annual Heat the Town project every fall since it’s inception, Hetter Heating & Cooling’s president and owner John Hetterscheidt was named president of the local chapter this past spring. ACCA (Air Conditioning Contractor’s of America) is a group of over 4000 air conditioning contractors who work together to improve the HVAC industry, promote good practices, and keep homes and building safe, clean and comfortable. For over forty years, ACCA has served the educational, policy and technical interests of the small businesses that design, install and maintain indoor environmental systems. ACCA is a non-profit organization with members in all 50 states and over 20 countries. The local ACCA chapter boasts a membership of nearly forty heating and cooling contractors in central Ohio. The organization’s signature event Heat the Town, just completed it’s sixth year servicing the less fortunate in our community. The Heat the Town program is fueled not only by the volunteer work of participating HVAC dealers, but the generosity of suppliers such as Honeywell, Trane, and others. John’s goal as the new local president of ACCA is “to try to give consumers a sense of trust when dealing with an ACCA member company because the consumer already will know there is accountability there,” he said. ACCA is the national organization responsible for pushing through the $1500 federal tax credit that homeowners and HVAC dealers are now benefitting from. The bill allows homeowners to use the entire $1500 limit as a credit toward the installation of one appliance, such as a qualified furnace, air conditioner, heat pump or hot water heater. The old tax code only allowed for a fraction of this credit for furnace only, air conditioner only or furnace and air conditioner together installations. Further, the new code expands the parameters for heat pump systems, thus allowing more to qualify. As for the $1500 limit, the homeowner can “bank” the remaining available tax credit for other qualified improvements if the entire amount is not reached. Any single installation that cost more than $5000 will instantly reach the $1500 limit. Federal tax credits apply against a taxpayers liability. A tax deduction applies against a taxpayers income, lowering the adjusted gross income and possibly moving the taxpayer to a lower tax bracket. Tax credits have a greater benefit to a taxpayer. For more information on the important piece of legislation, feel free to contact Rick Hetterscheidt at (614) 784-9200 or e-mail rick@hetterheating.com.
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