"We love the unit. It does just exactly what we had hoped it would do which is really cool that kitchen off. It does a great job. Thank you very much. Arragone & David did a fantastic job. They were very thoughtful & polite. Everything worked out really good."
Jim - Plain City
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
David & Rodnea - Clintonville
"Our gas bill is 40% less this year. The house is warmer, more comfortable, and I no longer worry on these cold nights if the furnace is going to go out."
John - Hilliard
"I wanted to give you and your team of techs kudos. I've already met several of your team and like them all. I am very happy with the service I've been given. Everyone is kind, eager to problem solve and work hard (to) get us comfortable. I can't tell you how valuable it is to me to have a team I can trust with a very important part of our lives!"
Stephanie - Dublin
"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."
John - Worthington Hills
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
Loretta - Worthington
"This past week a 3 man team from your company installed a new furnace and A/C at my home.
I was greatly impressed by their workmanship, courtesy and work ethic. They worked together as a smooth, united team.
Thanks for sending such a good team."
Lois - Whitehall
"As I relax in my toasty warm home, I am reminded of you and the installers at Hetter. I decided to send you a quick note of thanks and the awesome installers Jason & Leonard. I am soooo happy with my new Tempstar furnace. How lucky of me to stumble onto Hetter!! When I contacted you I was in the infancy of furnace shopping, who knew 2 days later Jason & Leonard would be installing my new furnace! You were so professional and knowledgeable as to what I needed (and I don't have much faith in sales people). You redeemed the sales profession to me and your installers - WOW!!! I should have been recording every word Jason spoke! The guy is brilliant. I told him I hoped he would be returning to install my central air this summer. You know, I still run to the basement just to look at my new furnace! Crazy right?? Anyway, I sing your praises and will use Hetter for my A/C this summer and will pass on to my social circle what a great, great company you are. Thank you again so very much. I wish Hetter all the success possible!"
Joy - Galloway
"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
John - Worthington
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
Barbara - Clintonville
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
Chris - Upper Arlington
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
Jessica - West side
"I wanted to thank you for the great service today on the installation of our new system. Your service techs are the best along with the salesman that made this all happen. Thanks to everyone at Hetter. I will tell everyone I know about Hetter."
Rick - Interior Supply
"Just a note to say thank you to everyone that has been to my home. You guys all made this a great experience as every one of you were very kind, nice & just enjoyable."
Mamie - UA
"Both Wally & Matt were terrific. They were very pleasant and respectful of our home. They seemed to take pride in not only doing the job, but making sure it was a good experience for us. It's just a basement, but they went the extra mile to make it a very professional looking job and actually made the connection with our water heater better and screwed in some clips on the pipe running to the sump pump so we wouldnt keep kicking it around ! Thanks again. Its nice when spending almost five grand is a pleasant experience !"
Starlett - Grove City
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Federal tax credits are back for qualifying equipment
The US Department of Energy has renewed the federal tax credit for the installation of qualifying HVAC equipment through December 31, 2016. The DOE has even gone so far as to make the credit - up to $500 - retroactive to January 1, 2015. Gas furnaces installed in 2015 or to be installed in 2016 that attain 95% AFUE or above qualify as do air conditioners & heat pumps that reach - for ACs - 16 SEER and 13 EER and - for heat pumps - 15 SEER, 8.5 HSPF & 12.5 EER. This is a limited lifetime benefit so if you have done any home improvements in the past (insulation, windows, etc) and used this tax credit you are not eligible. The breakdown is as follows: qualifying gas furnaces - $150; advanced circulating fans - $50; air conditioners & heat pumps - $300. If you have any questions, please feel f...
Two Hetter service technicians reach company milestones
Two of Hetter's most talented & trusted service technicians reached milestones this year. 2015 marks fifteen years with Hetter for James Jack; ten years with Hetter for Lance Burgess. They are two of the reasons why Hetter not only continues to win customer service awards year after year, but continues to grow in an unpredictable market. In the words of our customer Phil from Powell "it has been worth every penny working with your company in the last year. James was thorough and found the problem and fixed it," he said. We realize in a nutshell that's what customers expect. James is thorough and gives it to you straight. He is our Go To guy on a lot of the more perplexing service issues we come across. The kinder & gentler version of James is Lance. "Lance makes sure that I understand if t...