HEATING, COOLING AND BEYOND
4780 KENNY ROAD, COLUMBUS, OHIO 43220 : (614) 784-9200
  • "My wife and I just wanted to tell you how happy we are with the new Trane heating and cooling system that you installed at our house recently. We were impressed with the high level of professionalism that your employees displayed and we are very happy with the quality and value of the Trane products. We will not hesitate to recommend you to anyone needing your services. It is very clear why Angie's List has given you such high marks for eight consecutive years."
    George & Jane - Upper Arlington

  • "My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
    Thomas & Michelle - Galloway

  • "Our thanks to Wally, Jason and Rick for their installation of our Trane high efficiency heating and cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
    The Durbin family - Columbus

  • "I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
    Kate - Columbus

  • "Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
    David & Rodnea - Clintonville

  • "Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
    Ed - Hilliard

  • "I just wanted to give you some feedback about the installation of my new system, which occurred on August 17, 2012. There were several aspects to the installation that were impressive and what I consider to be above and beyond the call of duty: 1) First of all, the crew showed up on schedule and introduced themselves to me with a handshake. They were friendly and professional. I believe their names were Adam and Walt. 2) They explained what to expect during the day and answered all my questions. As I mentioned to you on the phone, they went well beyond what I would have expected from someone installing equipment. They were very knowledgeable about their work and explained things carefully. 3) They had a high level of understanding about how my new system operates and, therefore, seemed more like engineers than equipment installers. 4) They went right to work. In fact, when they were explaining what the day would be like, they described it as pretty much nose to the grindstone. And they went right downstairs and started in. They went at it all day long, with only a short break for lunch. 5) They seemed happy to be doing what they were doing. Imagine being in someone's basement all day and being happy about that! 6) They did a good job of cleaning up after themselves. 7) They were pleasant and personable and easy to relate to. Usually, I dread having workmen around the house because it disrupts my routine and peace of mind. But Adam and Walt were not obtrusive at all. All in all, things couldn't have gone better. It makes me look forward to my annual service calls on the new system. Thank you."
    Jeff - Clintonville

  • "Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
    Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
    They should be recognized for their excellent work!
    Thank you"
    Jennifer - Upper Arlington

  • "The folks at Trane:
    All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
    Chief Master Sgt. Steve - Galloway

  • "Brian was very helpful, showed me the part that went bad, and explained to me why. Thank you for getting to my house so quickly."
    Marie - Clintonville

  • "....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
    Steve - Powell

  • "I'd been trying to sell my home for five months with no luck. The home has been updated in every way except it had the original electric furnace from 30 years ago. In an effort to meet my deadline on my new home being built I called Hetter and had a new Trane heating/cooling heat pump system installed. The next showing was at 9AM the day after the install and that guy bought my house. I had the opportunity to speak with the home inspector for the buyer and he commented on the Trane system saying that was a huge factor in the sell. Also...your install guys were knowledgeable, polite, professional, and very neat. Chuck insisted that he pick up every piece of dust that he might have caused even though I told him it wasn't necessary. Awesome!"
    Dennis - Groveport

  • "Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
    Bob - Upper Arlington

  • "I am very impressed with Rick, your Product Specialist, and the young men who installed a Trane furnace / air conditioner in my condo. Workers like this should be complimented for their courteousness, as well as their consideration in trying to keep my carpet clean - which they covered. I appreciate their good ethics and will highly recommend Hetter Heating & Cooling"
    Helen - Upper Arlington

  • "Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
    John - Worthington

WHY HETTER IS BETTER?


SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

RECENT NEWS

Honeywell VisionPro 8000 thermostat can help your second floor
09/18/2014

Our industry is in the midst of a wild thermostat roll-out phase that has been going on now for at least three years. As a consumer, too many options can be confusing. It really comes down to what you are looking for. If you have a problem with your second floor getting too hot or too cold in the middle of the night, says Hetter president John Hetterscheidt, installing the Honeywell VisionPro 8000 thermostat with a portable comfort control (hand held remote) is a relatively inexpensive way to help mitigate that isuue. Honeywell recently upgraded its VisionPro 8000 which can now include a portable comfort control that actually senses the temperature of the room it is in. This same thermostat also comes with year-round humidity control and can include remote access from your smartphone. For ...

Sweeping changes to affect entire water heater industry coming in 2015
05/02/2014

The United States Department of Energy has mandated new & higher energy efficiency ratings on virtually all residential gas, electric, oil & tankless water heaters, completely altering the water heater landscape. These mandates will impact how water heaters are designed, manufactured, distributed and installed. For consumers - the size, especially the diameter of gas water heaters, will increase. This means a significant increase in price for those looking to replace their water heater next year. To accommodate the production of 2015 compliant products, Bradford White is currently in the midst of their largest plant expansion in company history which includes the installation of the most advanced manufacturing equipment. Due to the mandates, gas water heaters may require additional insulat...

Hetter Heating & Cooling Inc BBB Business Review

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