"I can't tell you how much (your space heaters) helped us those couple of days we didn't have heat. The new furnace is great. What a difference it has made. We should have had a new one years ago. The whole house is very comfortable and we seem to have even heat throughout. Thank you for being so prompt. Your installers did a great job. Thank you again."
Mike & Patti - Worthington
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
Chris - Upper Arlington
"We have been very pleased with your service and attention to detail and just your flexibility and willingness to work with us. Adam & Rick did a great job, were very friendly, and did not hesitate to offer information and explain what they were doing. I can honestly say this has been one of, if not the best contracting experiences we have had. We will not hesitate to recommend your company to our friends and neighbors."
Scott - Powell
"Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
Jason - Columbus
"Hello, My husband Fritz and myself would like to give a big kudos to Lance who came to look at the furnace this morning! We feel so comfortable with this service as he quickly assessed potential areas that could be a problem, as well as showed us what to look for if the same problem occurs again. Great customer service from him and we will definitely request him should we need service again!"
Peggy & Fritz - Columbus
"Dear Hetter Heating,
This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companies…to help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."
Keith - Westerville
"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."
Nathan - Galloway
"We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
Jim & Patti - Westerville
"We have always been pleased with the technicians at Hetter - they're friendly, prompt, efficient and very capable."
Don & JoAnn - Worthington
"Following up on your phone message: the furnace is working very well. The men who installed it were very nice and professional. I also thought you were very nice when you came to help us determine what furnace to purchase. You werent pushy but offered good information. We are looking forward to continued relationship with your company."
Cynthia - Upper Arlington
"Just a note to say thank you to everyone that has been to my home. You guys all made this a great experience as every one of you were very kind, nice & just enjoyable."
Mamie - UA
"Hetter Heating & Cooling restored my faith and trust in a local business. There is still good, honest people in America."
James - Westerville
"Good Morning Rick - I would like to thank you, Adam and Ric. This experience of replacing my furnace and AC has been more enjoyable and less painful then I originally thought it would be and I have no doubt that it was because the three of you. Just a note to verify that I did go with the correct AC. We started off with the temp set at 75 and the fan in the ON position and my wife actually wanted the temp bump up. We have found our comfort zone with the temp set at 76 and the fan in the ON position. As I told Adam and Ric as they left, I probably still have 4 or 5 years on my water heater but you will definitely be the first people I call when its time to replace it. Thanks for the great experience."
Bruce - Hilliard
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
Loretta - Worthington
"Jeff & I wanted to personally thank you for the way you took care of our recent problem with our Trane air conditioner. We were so thrilled with the efficiency in which you handled the problem with the compressor and for replacing this under warranty. We just wanted to let you know that we appreciate this so much. We didn't want this to go unnoticed. We also wanted to thank you for the wonderful employees that work at Hetter Heating & Air Conditioning. James has been out many times to our house and is always very pleasant, knowledgeable, efficient, friendly and prompt. Again, thank you for prioritizing customer service and valuing us as loyal customers. We will continue to sing your praises and refer as many clients to you as possible. Hope this letter finds you and your family doing well and enjoying this summer."
Amy & Jeff - Westerville
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBBâ€™s Torch Award for business ethics. We have won the Angieâ€™s List Super Service Award the last fourteen years in a row. Please check our record. How many companies â€” honestly â€” will ask you to do that? We are committed - with every installation, every service run and every phone call â€” to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, weâ€™ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Hot Water Tanks are now more expensive
On April 16, 2015 the new higher energy efficiency ratings on virtually all residential gas, electric & oil water heaters took effect as mandated by the National Appliance Energy Conservation Act (NAECA). For consumers this means a significant increase in price. We are seeing - in some cases - up to a 40% increase. Also, the size of the new tanks - especially the diameter - may be larger. Due to mandates, gas water heaters may require additional insulation and will be required to incorporate electronic ignition among other changes. In most cases, according to Bradford Whites website, the new products will differ only slightly in size and therefore will easily replace the majority of existing products. Homeowners whose hot water heaters currently fit in a tight space may be faced with an ex...
AEP's rebate program shrinks
Homeowners who are planning to install a new higher efficient air conditioner or heat pump this year will receive a little less from AEP in the form of rebates. American Electric Power has announced a new rebate structure: $200 for heat pump systems that qualify; $450 for heat pumps that qualify for early retirement; $150 for qualifying air conditioners; and $275 for ACs in early retirement. Adding a thermostat can bring the maximum all-electric rebate possible to $520; for traditional gas furnace & AC homes the maximum - with thermostat - is now $310. The early retirement plan is new. Its purpose is to incentivize homeowners to purchase a more efficient system, though the parameters are narrower than before. If you have any questions on the new rebate structure and/or would like a free in...