Heating, cooling and beyond
Columbus temp Columbus weather 65º OH LIC# 18098
Maintenance
BBB's Torch Award Recipient
Convert to a smart home.
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Furnace broken? Contact us.
100% of our service technicians are NATE certified.
Special Financing For 15 months With Approved Credit On Select Trane Installations

Why is Hetter better?

"I just wanted to THANK YOU again for your help & flexibility with scheduling the appointment this week. I also wanted to let you know how great Chuck was this morning. He was friendly and helpful in explaining what he was checking out and provided me with information on maintaining our system better. I really appreciated his patience in explaining the details of our system and how to use and adjust it as needed. I am a very satisfied customer, thanks to Chuck. Thanks again."

Doug - German Village

"My wife and I wanted to take a minute to thank you for all your help in getting our air conditioner replaced & running. You and your staff were so polite and respectful, just overall a very professional group. We can't thank you enough for your promptness and efficiency in getting our situation taken care of. We will pass our praises to all our friends. Thanks again."

Jon & Jes - Columbus

"Anne & I are warm on a cold weekend thanks to your team's extraordinary customer service and professionalism! Starting with Rick - he pulled together the most comprehensive proposal and list of options I have ever seen in less than 24 hours - then somehow managed to pull a great crew together to get our HVAC system installed Friday. Walt & David were terrific - worked hard and did a beautiful job. Anne fell in love with them (Made them cookies - she never makes me cookies!) Please pass on our appreciation to them!
Yes - transitioning toward retirement - I am 68 and have 39 years with Columbia. Cant believe I have been president of COH since 2003. We are so fortunate.
I hope all is well with you and your family - you certainly are running a blue chip company. If you need a reference, don't hesitate to call on me."

Jack & Anne - Dublin

"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."

John - Worthington Hills

"Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."

Leroy - Dublin

"As I relax in my toasty warm home, I am reminded of you and the installers at Hetter. I decided to send you a quick note of thanks and the awesome installers Jason & Leonard. I am soooo happy with my new Tempstar furnace. How lucky of me to stumble onto Hetter!! When I contacted you I was in the infancy of furnace shopping, who knew 2 days later Jason & Leonard would be installing my new furnace! You were so professional and knowledgeable as to what I needed (and I don't have much faith in sales people). You redeemed the sales profession to me and your installers - WOW!!! I should have been recording every word Jason spoke! The guy is brilliant. I told him I hoped he would be returning to install my central air this summer. You know, I still run to the basement just to look at my new furnace! Crazy right?? Anyway, I sing your praises and will use Hetter for my A/C this summer and will pass on to my social circle what a great, great company you are. Thank you again so very much. I wish Hetter all the success possible!"

Joy - Galloway

"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."

Dorene - Worthington

"Really can't say enough. I brought four HVAC companies into my home for estimates on replacing my old furnace (and potentially adding AC). The initial phone call to your company to set up an appointment was pleasant and brief. The Hetter visit was the most productive, thorough and professional of the four. Pricing options were presented and the most appropriately sized furnace was verified, all without pushing a sale. Once my decision was made to have Hetter take the job, the installation was started within days. Adam & Walt were the technicians. They were pleasant, professional and it was obvious that they not only liked their job, but were very good at it. I felt like they did their work in my home in the same way they would have done it in their own homes. Overall pricing was absolutely comparable, but the confidence and stellar service was definitely the reason for my selection of Hetter Heating & Cooling. Would recommend your company in a heart beat and hopefully will have the chance to do so."

Julie - Clintonville

"We are thrilled with the new heat pump ! We cannot believe how quiet it is compared to the old heat pump. As soon as we get some free time, we will write a letter so that you can share our positive experience with others. As for now, if any prospective clients ask for a referral, feel free to give them our phone number and we will be happy to tell them what a great pleasure it was working with you. Thanks again!"

Judie & Greg - Westerville

"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."

Kathy - Better Business Bureau

"You and your employees have been coming to my home to install and maintain our furnaces and air conditioners since 2006. I have gotten to know who will come to the house each year from your company. It is comforting for me to know who will be here each year. They are always courteous and knowledgeable as to where the switches are as well as the units. I made a very wise decision when I purchased the furnaces and air conditioners from Hetter Heating & Cooling."

Becky - Sunbury

"Our gas bill is 40% less this year. The house is warmer, more comfortable, and I no longer worry on these cold nights if the furnace is going to go out."

John - Hilliard

"I wanted to compliment EVERYONE at Hetter Heating. I am VERY impressed with the way the company conducts business.

Today's experience is a good example.... I called Hetter early this morning to request a service call due to not having hot water. I was cordially greeted by the woman answering the phone, was easily able to set an appointment for TODAY (!) and the service technician was at my house by around 11:00 a.m already!! AND I got a courtesy call prior to the technician's arrival -- as was promised.

The technician that came to the house today was Chuck (or Charles). He has been here previously and I appreciate the continuity of having the same service man come to the house -- especially one as great as Chuck is!! Chuck is always very professional and courteous. He's extremely patient with me as a homeowner who knows NOTHING about hot water heaters!! He listens well to my questions and takes time to answer them ALL. He appears to be very knowledgeable also -- he's able to easily answer my questions.

Today I was exceptionally impressed with Chuck because he picked up on a "subtlety" in wording on one of my previous service agreement visits, called into the office, spoke with his boss and came back into the house to inform me that there was no charge for the visit today!!!! WOW -- how many times is a customer going to hear THAT from a business??!! I was particularly touched because I felt Chuck was extremely perceptive to even pick up on the "possible issue" and he cared enough to follow through on it. He went the "extra mile" to offer me not only great service BUT honest service!

I cannot compliment Chuck and Hetter Heating enough!! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating -- I will definitely continue to use your services and will be recommending you to all my neighbors (or anyone else that needs any services you offer)!!"

Carol - Westerville

"I just wanted to give you some feedback about the installation of my new system, which occurred on August 17, 2012. There were several aspects to the installation that were impressive and what I consider to be above and beyond the call of duty: 1) First of all, the crew showed up on schedule and introduced themselves to me with a handshake. They were friendly and professional. I believe their names were Adam and Walt. 2) They explained what to expect during the day and answered all my questions. As I mentioned to you on the phone, they went well beyond what I would have expected from someone installing equipment. They were very knowledgeable about their work and explained things carefully. 3) They had a high level of understanding about how my new system operates and, therefore, seemed more like engineers than equipment installers. 4) They went right to work. In fact, when they were explaining what the day would be like, they described it as pretty much nose to the grindstone. And they went right downstairs and started in. They went at it all day long, with only a short break for lunch. 5) They seemed happy to be doing what they were doing. Imagine being in someone's basement all day and being happy about that! 6) They did a good job of cleaning up after themselves. 7) They were pleasant and personable and easy to relate to. Usually, I dread having workmen around the house because it disrupts my routine and peace of mind. But Adam and Walt were not obtrusive at all. All in all, things couldn't have gone better. It makes me look forward to my annual service calls on the new system. Thank you."

Jeff - Clintonville

"Smart, friendly and resourceful: those are the words that first come to my mind when I think of Hetter. Rick figured out our houses heating and cooling needs, and then proposed consolidating our two climate systems into one thereby giving us a system more efficient and appropriate for our small house. Hetter worked with me when I postponed the installation, and when the day came to start the complicated project which involved extensively rebuilding our ducts to make them work with one system I knew I had made an excellent choice in Hetter. The workers were extremely friendly, tidy, and detail-oriented, and they were always glad to talk about and explain their work. When we need to replace our water heater, well no doubt call Hetter again. "

Amanpal - German Village

Recent News

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05/01/2017

If your air conditioner operates with R-22 refrigerant (freon) & you have been charging it up every spring or summer, this year that will cost you quite a bit more to do. In less than twelve months, the cost of freon has tripled in price. The vast majority of air conditioners & heat pumps manufactured before Jan 1, 2010 feature R-22 refri...

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Hetter Heating & Cooling Inc BBB Business Review

Satisfaction

We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fifteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

Value

Value

At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

Comfort

Comfort

Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

Comfort

Workmanship

Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

Comfort

Service

We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

View our Installer Profiles Showing our Military Love
Trane Honeywell Aprilaire Comfort Specialist ACCA Clintonville Area Chanmber of Commerce Worthington Area Chamber of Commerce The Greater Powell Area Chamber of Commerce Hilliard Area Chamber of Commerce Tempstar Energy Star