SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
A peak at the future of HVAC in America
You may not know this, but Hetter Heating & Cooling has been installing mini split heat pump systems for almost a decade now. We love the unit, says Hetter customer Jim from Plain City. Its doing just exactly what we had hoped it would do. It does a great job. Jim actually installed a wall-mounted unit in his kitchen for supplemental heating & cooling. Mini splits are high efficient ductless electric systems that can heat & cool a small space such as a sun room at a reasonable price. In the U.S., mini splits are expected to grow to a $1.2 billion market by 2015. In Europe over 80% of their heating & cooling is performed by these high efficient mini split systems. In Japan its over 90%. Some project the U.S. market to reach $25 billion in sales. Industry giants like Trane jumped into the mi...
Installing an 80% gas furnace in Ohio still doable for now
In a statement released April 5, 2013, the US Department of Energy announced that it will not enforce the rules regarding residential natural gas furnaces installed in the 30 northern states (including Ohio) to be at least 90% efficient on May 1, 2013. This, however, is pending the outcome of a lawsuit challenging those rules. The new rules would have made it illegal for homeowners in northern states to install less expensive 80% efficient gas furnaces after May 1, 2013. This announcement means that even though the rules remain on the books, the DOE will not enforce them. HVAC contractors such as Hetter, therefore, will be allowed to continue installing 80% furnaces without consequence to ourselves or our customers. In an exercise of enforcement discretion, the DOE will during the pendency...