"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
David & Rodnea - Clintonville
"My wife and I were very impressed by Matt and the crew that did the install. All were very conscientious and concerned with doing the job properly. You had mentioned that I would be pleased with the workmanship and I am. I can't praise them enough!"
Hal & Wanda - West side
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
Jim & Linda - Worthington
"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."
Nathan - Galloway
"My wife and I just wanted to tell you how happy we are with the new Trane heating and cooling system that you installed at our house recently. We were impressed with the high level of professionalism that your employees displayed and we are very happy with the quality and value of the Trane products. We will not hesitate to recommend you to anyone needing your services. It is very clear why Angie's List has given you such high marks for eight consecutive years."
George & Jane - Upper Arlington
"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
John - Worthington
"The folks at Trane:
All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
Chief Master Sgt. Steve - Galloway
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
Barbara - Clintonville
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
Jessica - West side
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
Kate - Columbus
"Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."
Leroy - Dublin
"Many thanks for getting the furnace in so quickly. It has been a blessing to me to have such wonderful angels surrounding me to be there in time of need....Also, the men that put in the furnace were complete gentlemen, very nice and professional."
Renee - Columbus
"Hello, My husband Fritz and myself would like to give a big kudos to Lance who came to look at the furnace this morning! We feel so comfortable with this service as he quickly assessed potential areas that could be a problem, as well as showed us what to look for if the same problem occurs again. Great customer service from him and we will definitely request him should we need service again!"
Peggy & Fritz - Columbus
"Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
Bob - Upper Arlington
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
Bernard - Galloway
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Expect your electric bill to go up this summer
AEP Ohio has been on a path the past several years to sell off its power plants and become a middle man distributor that delivers electricity to you. The plan - which is expected to be complete this summer - is to allow AEP Ohio customers to seek the lowest price in an open market from electric suppliers who compete against each other through periodic auctions. These auctions are overseen by the PUCO. How does that affect your bill? In the long run, the natural conclusion would be this is good for the consumer...and it hopefully will be. In the short run, however, your electric bill is still up. Why? Since AEP Ohio is now a distributor of electricity and not a supplier, off-peak discounts have been discontinued as has special rates for customers who use less kilowatt-hours than a specified...
Hot Water Tanks are now more expensive
On April 16, 2015 the new higher energy efficiency ratings on virtually all residential gas, electric & oil water heaters took effect as mandated by the National Appliance Energy Conservation Act (NAECA). For consumers this means a significant increase in price. We are seeing - in some cases - up to a 40% increase. Also, the size of the new tanks - especially the diameter - may be larger. Due to mandates, gas water heaters may require additional insulation and will be required to incorporate electronic ignition among other changes. In most cases, according to Bradford Whites website, the new products will differ only slightly in size and therefore will easily replace the majority of existing products. Homeowners whose hot water heaters currently fit in a tight space may be faced with an ex...