|
SATISFACTION: Our reputation speaks for itself. We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last decade — that’s eleven years running. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. They have ALL passed national background checks. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
|
Trane air conditioners again rate among the industry's best
04/06/2012 According to a newly released survey by Consumer Reports (May, 2012), Trane air conditioners rate among the industrys least repaired outdoor units. While Trane logged the second fewest repairs (only 12%) as rated by more than 40,000 readers, American Standard ranked the best (11% repairs). The magazines previous consumer survey (July, 2009) had Trane air conditioners one percentage point off the lead (11% to 10%) held at that time by Rheem. Trane continues to be the industrys most recognizable name primarily because of the manufacturers consistent top three ranking on surveys like Consumer Reports. This most recent survey even went so far as to suggest consumers steer clear of Amana, Goodman & York AC units because of a high probability of repair. This data was based on responses from the ... Two Hetter installation technicians achieve NATE certification
02/06/2012 Hetter Heating & Cooling is proud to announce that two more staff technicians have attained NATE certification. Senior installer Walter Martin & Adam Barcus both passed the NATE certification exam in December. Walt has nine years experience in the industry and has been with Hetter now since 2003 while Adam has been a Hetter employee since 2006. North American Technician Excellence, Inc. develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high quality industry technicians through voluntary testing and certification. NATE is supported by a broad spectrum of industry representatives including contractors, distributors, educators, manufacturers, technicians and utilities. “Because NATE certified ...
|
