HEATING, COOLING AND BEYOND
4780 KENNY ROAD, COLUMBUS, OHIO 43220 : (614) 784-9200
  • "I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
    Jeff - Clintonville

  • "Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
    Carol - Canal Winchester

  • "I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
    Fred - Dublin

  • "Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."
    Leroy - Dublin

  • "Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
    Judy & Roger - Lewis Center

  • "I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
    Kate - Columbus

  • "Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
    Bob - Upper Arlington

  • "Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
    Ed - Hilliard

  • "My name is Sandra C. and I had a real problem with my air conditioner in my home on June 30. I had another company come into my home and in 90 degree heat they put a unit in my home. I wasn't very happy with it as it never cooled my home. My son came home from out of town and he called them to come fix it. After three days with men coming to my home he told them to come and remove the unit. They did a very bad job. He called Trane and we got your company. I can't praise your men enough. They were very professional and very nice. They promised myself and my family we'd be happy with the service and this is to let your company know just how right they were. I'd like to say THANK YOU to Walt and Kevin. They were GREAT. I will recommend your company to all my friends. Again I say GOD BLESS YOU ALL."
    Sandra - East side

  • "Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
    Jessica - West side

  • "Jason was here yesterday for our semi-annual HVAC tune-up. I am grateful for your company's customer service. We had a new system (heat and AC) installed in June, 2011 and it has worked flawlessly and with the new energy efficient unit, has saved money on our utility bill. Jason did a great job (for as much as I know about checking an AC unit!). Great to have you as a vendor."
    J. J. - Worthington

  • "Many thanks for getting the furnace in so quickly. It has been a blessing to me to have such wonderful angels surrounding me to be there in time of need....Also, the men that put in the furnace were complete gentlemen, very nice and professional."
    Renee - Columbus

  • "I want to let you know that Chuck did a fabulous job last week when he rescued us just as the January thaw turned into an Arctic blast. We had to call in the evening and Chuck came that same day. Our heat came up quickly, but just for the night (a part was missing) and then Chuck rearranged his following work day to finish the job when it was convenient for us. This guy deserves a bonus!"
    Christopher - Clintonville

  • "Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
    Dorene - Worthington

  • "We are thrilled with the new heat pump ! We cannot believe how quiet it is compared to the old heat pump. As soon as we get some free time, we will write a letter so that you can share our positive experience with others. As for now, if any prospective clients ask for a referral, feel free to give them our phone number and we will be happy to tell them what a great pleasure it was working with you. Thanks again!"
    Judie & Greg - Westerville

WHY HETTER IS BETTER?


SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

RECENT NEWS

Honeywell VisionPro 8000 thermostat can help your second floor
09/18/2014

Our industry is in the midst of a wild thermostat roll-out phase that has been going on now for at least three years. As a consumer, too many options can be confusing. It really comes down to what you are looking for. If you have a problem with your second floor getting too hot or too cold in the middle of the night, installing the Honeywell VisionPro 8000 thermostat with a portable comfort control (hand held remote) is a relatively inexpensive way to help mitigate that isuue. Honeywell recently upgraded its VisionPro 8000 which can now include a portable comfort control that actually senses the temperature of the room it is in. This same thermostat also comes with year-round humidity control and can include remote access from your smartphone. For our fall VisionPro 8000 special, visit or ...

Sweeping changes to affect entire water heater industry coming in 2015
05/02/2014

The United States Department of Energy has mandated new & higher energy efficiency ratings on virtually all residential gas, electric, oil & tankless water heaters, completely altering the water heater landscape. These mandates will impact how water heaters are designed, manufactured, distributed and installed. For consumers - the size, especially the diameter of gas water heaters, will increase. This means a significant increase in price for those looking to replace their water heater next year. To accommodate the production of 2015 compliant products, Bradford White is currently in the midst of their largest plant expansion in company history which includes the installation of the most advanced manufacturing equipment. Due to the mandates, gas water heaters may require additional insulat...

Hetter Heating & Cooling Inc BBB Business Review

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