"I wanted to thank you for the great service today on the installation of our new system. Your service techs are the best along with the salesman that made this all happen. Thanks to everyone at Hetter. I will tell everyone I know about Hetter."
"I just returned from out of town and am catching up on e-mails. I was very happy with the way Hetter performed the installation - they were very considerate, and did a clean, neat job. Rick followed up with calls, and the furnace has been very efficient. I even noticed a decrease in my electric bill. As for the AC, Hetter came out over a week ago to test the system and make sure it was ready for the summer. It seemed quiet to me. If you choose Hetter, I hope you enjoy your experience with them, as well as their Trane product, as much as I do."
"Our furnace was installed yesterday and we are looking forward to a toasty winter in our home! I wanted to pass along our appreciation for the outstanding job that Rick & Jason did on the install. As you anticipated, they came up with an alternative exhaust route by re-routing some of the interior ductwork. The location of the exterior pipes is perfect - hidden directly behind the bush and it did not require the fresh air intake to be re-routed. They were very professional, explained everything and took measures to protect the floors, etc. Please pass along our thanks and note their job well done. Thank you and we look forward to continuing our relationship with Hetter !"
"We love the unit. It does just exactly what we had hoped it would do which is really cool that kitchen off. It does a great job. Thank you very much. Arragone & David did a fantastic job. They were very thoughtful & polite. Everything worked out really good."
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
"Jason was here yesterday for our semi-annual HVAC tune-up. I am grateful for your company's customer service. We had a new system (heat and AC) installed in June, 2011 and it has worked flawlessly and with the new energy efficient unit, has saved money on our utility bill. Jason did a great job (for as much as I know about checking an AC unit!). Great to have you as a vendor."
"My name is Sandra C. and I had a real problem with my air conditioner in my home on June 30. I had another company come into my home and in 90 degree heat they put a unit in my home. I wasn't very happy with it as it never cooled my home. My son came home from out of town and he called them to come fix it. After three days with men coming to my home he told them to come and remove the unit. They did a very bad job. He called Trane and we got your company. I can't praise your men enough. They were very professional and very nice. They promised myself and my family we'd be happy with the service and this is to let your company know just how right they were. I'd like to say THANK YOU to Walt and Kevin. They were GREAT. I will recommend your company to all my friends. Again I say GOD BLESS YOU ALL."
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
"Thanks for the nice phone message you left.
The installation went great! You have a really nice group of installers - they were all very pleasant and nice and very professional. I appreciated that the guys have obviously done plenty of jobs in old houses and knew exactly what to do in ours. They snaked the intake and exhaust pipes so I lost no storage space. Everything they did looks nice and neat, and they left the basement clean & tidy. Rick was very good in explaining how everything worked and educating me on the settings to use so that I get the most comfortable and efficient results. Thank you, thank you, thank you !
We are really happy with the two-stage variable speed furnace. The air temperature seems much more uniform throughout the house. Even our back addition, which is over a crawl space and used to be chilly, is MUCH warmer now. And I can tell that the humidifier makes the indoor air much more pleasant.
I mailed the comment card to Trane - I gave you the highest ratings on everything and put a nice comment on the bottom!
Thanks again for everything,"
"I want to let you know that Chuck did a fabulous job last week when he rescued us just as the January thaw turned into an Arctic blast. We had to call in the evening and Chuck came that same day. Our heat came up quickly, but just for the night (a part was missing) and then Chuck rearranged his following work day to finish the job when it was convenient for us. This guy deserves a bonus!"
"Our gas bill is 40% less this year. The house is warmer, more comfortable, and I no longer worry on these cold nights if the furnace is going to go out."
"Our thanks to Wally, Jason and Rick for their installation of our Trane high efficiency heating and cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
"My wife and I were very impressed by Matt and the crew that did the install. All were very conscientious and concerned with doing the job properly. You had mentioned that I would be pleased with the workmanship and I am. I can't praise them enough!"
A recent article in the Columbus Dispatch is projecting lower fuel costs coming this winter to heat your home, primarily because of warmer winter forecasts. The average home in the US spends roughly $600 during the winter months on natural gas which remains the cheapest option. Homes heated with electricity - about 40% of the nation's hou...Read more
Hetter Heating & Cooling was founded by a US Army veteran - our dad George Hetterscheidt. He served in combat in the Korean War from 1952 to 1954. We contribute to the VA to honor him & all veterans who have served. One easy way to honor veterans is to fly an American flag. There are nineteen days through out the year where the flag shoul...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last eighteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.