"Anne & I are warm on a cold weekend thanks to your team's extraordinary customer service and professionalism! Starting with Rick - he pulled together the most comprehensive proposal and list of options I have ever seen in less than 24 hours - then somehow managed to pull a great crew together to get our HVAC system installed Friday. Walt & David were terrific - worked hard and did a beautiful job. Anne fell in love with them (Made them cookies - she never makes me cookies!) Please pass on our appreciation to them!
Yes - transitioning toward retirement - I am 68 and have 39 years with Columbia. Cant believe I have been president of COH since 2003. We are so fortunate.
I hope all is well with you and your family - you certainly are running a blue chip company. If you need a reference, don't hesitate to call on me."
"Hello: I wanted to let you know that the Columbus City Inspector was here to examine the installation of my new water heater. Of course, the installation passed with flying colors. He kept saying, 'What nice work. Look at the beautiful work. What a nice job.' I would also like to add my compliments re the courtesy and professionalism of the gentleman who installed my water heater. Excellent workmanship and courtesy -- an unbeatable combination. Kudos! "
"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."
"Thanks for the nice phone message you left.
The installation went great! You have a really nice group of installers - they were all very pleasant and nice and very professional. I appreciated that the guys have obviously done plenty of jobs in old houses and knew exactly what to do in ours. They snaked the intake and exhaust pipes so I lost no storage space. Everything they did looks nice and neat, and they left the basement clean & tidy. Rick was very good in explaining how everything worked and educating me on the settings to use so that I get the most comfortable and efficient results. Thank you, thank you, thank you !
We are really happy with the two-stage variable speed furnace. The air temperature seems much more uniform throughout the house. Even our back addition, which is over a crawl space and used to be chilly, is MUCH warmer now. And I can tell that the humidifier makes the indoor air much more pleasant.
I mailed the comment card to Trane - I gave you the highest ratings on everything and put a nice comment on the bottom!
Thanks again for everything,"
"I want to thank Hetter Heating & Cooling for the positive experience I had over the weekend. Chuck graciously interupted his family activities on Sunday to come and diagnose the terminal status of my old unit and fixed it so I'd be cool the remainder of the day.
He returned Monday with Danny to install my new Trane A/C. I found both to be very courteous and extremely focused on the details of their work. I could cite several instances where I noticed "quality traits" that I don't see just anywhere. From Danny excusing himself to go back outside to move the old unit to the truck and pre-place the new unit because he was concerned about killing the grass if the units sat too long while they worked inside, to Chuck's meticulous manner in sealing around the furnace when the job was done so it would look good, this team was simply excellent.
It's clear to see why Hetter has won so many service awards. I won't hesitate to call for myself, or refer you to others, when your services are needed."
"My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
"I was extremely impressed with your solution to my furnace problem earlier this March. Called you at 8AM and had a new furnace operating by 4pm same day. That's what I call great customer service. Thanks again to the whole Hetter Team!"
"Following up on your phone message: the furnace is working very well. The men who installed it were very nice and professional. I also thought you were very nice when you came to help us determine what furnace to purchase. You werent pushy but offered good information. We are looking forward to continued relationship with your company."
"Arragone & Joe just left my house after installing a new water heater. I am very pleased with both techs. They are very polite, neat & efficient. They are a credit to you & your company. Thanks for the quick response to my problem. I called at 8:10 this morning and I already have warm water."
"Steve & I send you our thanks for your and Hetter Heating & Cooling's assistance with our AC challenge this week. It was a team effort all of you went to on this. I don't know if it is a reflection of the health of the heat pump but it cooled the house to the set temperature of 75 from 91 degrees by 7PM. The system was operational around 2PM. James warned it might take all night to do that. Excellent. I continue to appreciate especially James. He is almost part of our family-has been coming here 15 years. He is great to have around, a solid worker and has given us many ideas for how to get the best out of our systems. I am sure you appreciate him as well. You have a great company and I appreciate your continued work with us. We are cool and happy!!"
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
Hetter Heating & Cooling is so proud to announce that we have been awarded the 2017 Small Business of the Year Award as presented by the Delaware Area Chamber of Commerce. The award goes annually to a DACC member business that demonstrates an exceptional contribution to the community and/or its industry; and has a reputation for integrity...Read more
As with high humidity being an issue for homeowners in the summer months, low humidity levels can be equally uncomfortable in your home in the winter. Hetter Heating & Cooling sells and installs whole house humidifiers to help combat dry indoor air when temperatures drop outside. The most popular humidifier we install is the Aprilaire 600...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.View our Installer Profiles
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.