Heating, cooling and beyond
Columbus temp Columbus weather 32º OH LIC# 18098
Special Financing For 15 months With Approved Credit On Select Trane Installations

Why is Hetter better?

"The installation went great on Friday: Rick & Zac were great. All the new lines that were run (refrigerant lines & exhaust pipes) look great, and they were efficient and clean in the set-up. And they discovered that there were somehow a broom and a trash can lid at the bottom of our return duct, which had never been opened up since we moved in. So that was a comical surprise. Really, we couldn't have asked for a better experience all-around with your company."

James - Clintonville

"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."

John - Worthington Hills

"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."

John - Worthington

"Dear Hetter Heating,
This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companiesto help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."

Keith - Westerville

"I wanted to give you and your team of techs kudos. I've already met several of your team and like them all. I am very happy with the service I've been given. Everyone is kind, eager to problem solve and work hard (to) get us comfortable. I can't tell you how valuable it is to me to have a team I can trust with a very important part of our lives!"

Stephanie - Dublin

"I just returned from out of town and am catching up on e-mails. I was very happy with the way Hetter performed the installation - they were very considerate, and did a clean, neat job. Rick followed up with calls, and the furnace has been very efficient. I even noticed a decrease in my electric bill. As for the AC, Hetter came out over a week ago to test the system and make sure it was ready for the summer. It seemed quiet to me. If you choose Hetter, I hope you enjoy your experience with them, as well as their Trane product, as much as I do."

Rose - Dublin

"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
Thank you"

Jennifer - Upper Arlington

"The folks at Trane:
All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."

Chief Master Sgt. Steve - Galloway

"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."

Judy & Roger - Lewis Center

"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."

Loretta - Worthington

"Hetter Heating & Cooling restored my faith and trust in a local business. There is still good, honest people in America."

James - Westerville

"I just wanted to take a moment to thank you and your team for the fantastic job that Hetter Heating & Cooling did getting a new furnace in my house during the week between Christmas and New Years ! I was so amazed and pleased that you were able to get this installation scheduled the next day. Your technicians Walt and Kevin are excellent ambassadors for your company! They were both very professional and pleasant! They spent the better part of the day here, completing this installation. As you may recall, it was a very tight space they had to work in and it did not make for an easy installation. They did such a great job! They talked with me at the start of the process, midway through the installation and again when the installation was completed. They explained the details of the work that was going to be done, they explained some issues that I needed to be aware of and address related to air conditioning and explained what I needed to do going forward in the way of care for the new furnace. They answered all of my questions to my satisfaction. And at the end of the day, they left no indicators that they had been there, except for a warm and comfortable house. Again, my thanks ! This entire first experience with Hetter Heating & Cooling was pleasant, professional, stress-free and quite informative for me. You are my HVAC team from this day forward. And I will send any friends, relatives or neighbors with HVAC needs directly to your door! Also, I will get my feedback posted on Angie's List for Hetter before the week is out. You can expect all A's from me!"

Eric - Worthington

"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."

Carol - Canal Winchester

"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"

Michael - Clintonville

"Hi Rick. I want to thank you again for taking the time to meet with Joe and I so quickly and especially for your professionalism and detailed information provided. As I mentioned in our meeting, in addition to checking Angie's List, your website is one of the reasons I called Hetter and the packet you gave us while you were here was very well put together also. The information provided on both the website and in your information packet were leaps above other companies. We also really appreciated your thoughtfulness in providing us with space heaters - they made a difference!

The installation went very smoothly and Matt and Walt were also very professional and pleasant. Additionally, they went above and beyond in removing old components of the hot tub equipment and I'd really like to send them a note. Can you please verify both of their last names? I appreciate it.

The system is working great - the only real problem we have is getting used to not hearing it! We couldn't be more pleased with the whole experience. We are very conscious of quality and presence and Hetter gave us the vibe and value we needed. Please pass along our thanks to John as well.

If there is anything further that you need from us, don't hesitate to call. Otherwise, thanks again and best regards. "

Elizabeth & Joe - Bexley

Recent News

Trane expands S-series line of gas furnaces

01/03/2019

Trane has expanded its popular S-series gas furnace line to include the new attractively designed S8X1 single stage and S8X2 two stage 80% furnaces. These new models not only feature the smaller cabinet that the S-series is known for, but both also come with an ECM high efficient blower motor. New federal government regulations require al...

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Trane & Hetter partnership reaches 18 year mark

09/21/2018

Hetter Heating & Cooling is so proud to be partnered with the worlds best HVAC manufacturer - Trane. 2018 marks our eighteenth year together - and we're still in marital bliss. A couple of notes on Trane: in case you missed it, the Trane / American Standard family finished #1 and #2 on the most recent Consumer Reports survey for air condi...

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2017 DACC Small Business of the Year
Hetter Heating & Cooling Inc BBB Business Review

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Satisfaction

We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

Value

Value

At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

Comfort

Comfort

Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

Comfort

Workmanship

Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

Comfort

Service

We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

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Trane Honeywell Aprilaire Comfort Specialist ACCA Clintonville Area Chanmber of Commerce Worthington Area Chamber of Commerce The Greater Powell Area Chamber of Commerce Hilliard Area Chamber of Commerce Tempstar Energy Star RUUD