"Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
"I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
"Thanks so much for your help and expertise in getting our heating & cooling system installed. Roy and I are very pleased with the Trane system, AC and the water heater. Adam & Jason did a great job installing the AC, furnace and water heater. On a very hot day, they had the AC unit up and running by early afternoon. It was a pleasure to work with them. They took time to explain how each unit works and answered our questions. We will definitely recommend Hetter to our friends and neighbors. Thanks again."
"I was extremely impressed with your solution to my furnace problem earlier this March. Called you at 8AM and had a new furnace operating by 4pm same day. That's what I call great customer service. Thanks again to the whole Hetter Team!"
"As I relax in my toasty warm home, I am reminded of you and the installers at Hetter. I decided to send you a quick note of thanks and the awesome installers Jason & Leonard. I am soooo happy with my new Tempstar furnace. How lucky of me to stumble onto Hetter!! When I contacted you I was in the infancy of furnace shopping, who knew 2 days later Jason & Leonard would be installing my new furnace! You were so professional and knowledgeable as to what I needed (and I don't have much faith in sales people). You redeemed the sales profession to me and your installers - WOW!!! I should have been recording every word Jason spoke! The guy is brilliant. I told him I hoped he would be returning to install my central air this summer. You know, I still run to the basement just to look at my new furnace! Crazy right?? Anyway, I sing your praises and will use Hetter for my A/C this summer and will pass on to my social circle what a great, great company you are. Thank you again so very much. I wish Hetter all the success possible!"
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
"Jeff & I wanted to personally thank you for the way you took care of our recent problem with our Trane air conditioner. We were so thrilled with the efficiency in which you handled the problem with the compressor and for replacing this under warranty. We just wanted to let you know that we appreciate this so much. We didn't want this to go unnoticed. We also wanted to thank you for the wonderful employees that work at Hetter Heating & Air Conditioning. James has been out many times to our house and is always very pleasant, knowledgeable, efficient, friendly and prompt. Again, thank you for prioritizing customer service and valuing us as loyal customers. We will continue to sing your praises and refer as many clients to you as possible. Hope this letter finds you and your family doing well and enjoying this summer."
"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
"Really can't say enough. I brought four HVAC companies into my home for estimates on replacing my old furnace (and potentially adding AC). The initial phone call to your company to set up an appointment was pleasant and brief. The Hetter visit was the most productive, thorough and professional of the four. Pricing options were presented and the most appropriately sized furnace was verified, all without pushing a sale. Once my decision was made to have Hetter take the job, the installation was started within days. Adam & Walt were the technicians. They were pleasant, professional and it was obvious that they not only liked their job, but were very good at it. I felt like they did their work in my home in the same way they would have done it in their own homes. Overall pricing was absolutely comparable, but the confidence and stellar service was definitely the reason for my selection of Hetter Heating & Cooling. Would recommend your company in a heart beat and hopefully will have the chance to do so."
"We wanted to write you to let you know how impressed we were with Walt and Jason's work yesterday on the installation of our new air conditioner and air handler. It was a long day for them and not the easiest install they've had, we are sure, due to the location of the air handler. They were very nice, courteous and professional and answered all of our questions. They cleaned up all of the mess and took care not to dent the walls, etc. We truly appreciate the great service. Our salesman, Dave, also deserves some kudos. He was low pressure, gave us the information we needed to make an informed decision, and didn't try to sell us a system that we didn't need just to make more money. He even stopped by during the installation to see how things were going since the guys did run into some space issues. We would definitely recommend Hetter Heating & Cooling to our friends and family. Thank you again for such a good experience."
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
"We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
"Our thanks to Wally, Jason and Rick for their installation of our Trane high efficiency heating and cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
All manufacturers will be forced to comply with US Department of Energys mandated Fan Energy Rating standard beginning July, 2019. What this means to you - the homeowner - is a more efficient blower motor on your gas furnace but a higher upfront cost when it comes time to replace it & likely a physically wider furnace which could be a pro...Read more
We were sorry to see the passing of Ohio State Buckeye legend Earle Bruce last week after his courageous battle with Alzheimer's disease. Local HVAC companies always looked forward to hearing Earle speak every fall at a luncheon sponsored by Carr Supply. Earle would routinely talk for close to half an hour and often in front of 250-300 pe...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.