"Hi Rick. I want to thank you again for taking the time to meet with Joe and I so quickly and especially for your professionalism and detailed information provided. As I mentioned in our meeting, in addition to checking Angie's List, your website is one of the reasons I called Hetter and the packet you gave us while you were here was very well put together also. The information provided on both the website and in your information packet were leaps above other companies. We also really appreciated your thoughtfulness in providing us with space heaters - they made a difference!
The installation went very smoothly and Matt and Walt were also very professional and pleasant. Additionally, they went above and beyond in removing old components of the hot tub equipment and I'd really like to send them a note. Can you please verify both of their last names? I appreciate it.
The system is working great - the only real problem we have is getting used to not hearing it! We couldn't be more pleased with the whole experience. We are very conscious of quality and presence and Hetter gave us the vibe and value we needed. Please pass along our thanks to John as well.
If there is anything further that you need from us, don't hesitate to call. Otherwise, thanks again and best regards. "
"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
"OUTSTANDING! The installation of our new Trane furnace and air conditioning system is complete and it's a great job! As promised, the crew showed up on-time...they were careful with our floors, doors and walls...and the installation was a first rate job. I'm sure no one, no other company, could have done better. From the beginning, this was a tremendous experience. Everyone I talked with was courteous, helpful and honest. Thanks again, for the great job and the great service."
"You and your employees have been coming to my home to install and maintain our furnaces and air conditioners since 2006. I have gotten to know who will come to the house each year from your company. It is comforting for me to know who will be here each year. They are always courteous and knowledgeable as to where the switches are as well as the units. I made a very wise decision when I purchased the furnaces and air conditioners from Hetter Heating & Cooling."
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
"Following up on your phone message: the furnace is working very well. The men who installed it were very nice and professional. I also thought you were very nice when you came to help us determine what furnace to purchase. You werent pushy but offered good information. We are looking forward to continued relationship with your company."
"We are thrilled with the new heat pump ! We cannot believe how quiet it is compared to the old heat pump. As soon as we get some free time, we will write a letter so that you can share our positive experience with others. As for now, if any prospective clients ask for a referral, feel free to give them our phone number and we will be happy to tell them what a great pleasure it was working with you. Thanks again!"
"Thanks for the nice phone message you left.
The installation went great! You have a really nice group of installers - they were all very pleasant and nice and very professional. I appreciated that the guys have obviously done plenty of jobs in old houses and knew exactly what to do in ours. They snaked the intake and exhaust pipes so I lost no storage space. Everything they did looks nice and neat, and they left the basement clean & tidy. Rick was very good in explaining how everything worked and educating me on the settings to use so that I get the most comfortable and efficient results. Thank you, thank you, thank you !
We are really happy with the two-stage variable speed furnace. The air temperature seems much more uniform throughout the house. Even our back addition, which is over a crawl space and used to be chilly, is MUCH warmer now. And I can tell that the humidifier makes the indoor air much more pleasant.
I mailed the comment card to Trane - I gave you the highest ratings on everything and put a nice comment on the bottom!
Thanks again for everything,"
"Rick & Jerod did a fantastic job today. I was so impressed with everything. They were courteous, knowledgeable and very hard working. The attention to detail from protecting my carpeting to installing the furnace with all of it's challenges, is very much appreciated. I will definitely be recommending your company. "
"....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"
"I wanted to compliment EVERYONE at Hetter Heating. I am VERY impressed with the way the company conducts business.
Today's experience is a good example.... I called Hetter early this morning to request a service call due to not having hot water. I was cordially greeted by the woman answering the phone, was easily able to set an appointment for TODAY (!) and the service technician was at my house by around 11:00 a.m already!! AND I got a courtesy call prior to the technician's arrival -- as was promised.
The technician that came to the house today was Chuck (or Charles). He has been here previously and I appreciate the continuity of having the same service man come to the house -- especially one as great as Chuck is!! Chuck is always very professional and courteous. He's extremely patient with me as a homeowner who knows NOTHING about hot water heaters!! He listens well to my questions and takes time to answer them ALL. He appears to be very knowledgeable also -- he's able to easily answer my questions.
Today I was exceptionally impressed with Chuck because he picked up on a "subtlety" in wording on one of my previous service agreement visits, called into the office, spoke with his boss and came back into the house to inform me that there was no charge for the visit today!!!! WOW -- how many times is a customer going to hear THAT from a business??!! I was particularly touched because I felt Chuck was extremely perceptive to even pick up on the "possible issue" and he cared enough to follow through on it. He went the "extra mile" to offer me not only great service BUT honest service!
I cannot compliment Chuck and Hetter Heating enough!! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating -- I will definitely continue to use your services and will be recommending you to all my neighbors (or anyone else that needs any services you offer)!!"
"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
"I just wanted to give you some feedback about the installation of my new system, which occurred on August 17, 2012. There were several aspects to the installation that were impressive and what I consider to be above and beyond the call of duty: 1) First of all, the crew showed up on schedule and introduced themselves to me with a handshake. They were friendly and professional. I believe their names were Adam and Walt. 2) They explained what to expect during the day and answered all my questions. As I mentioned to you on the phone, they went well beyond what I would have expected from someone installing equipment. They were very knowledgeable about their work and explained things carefully. 3) They had a high level of understanding about how my new system operates and, therefore, seemed more like engineers than equipment installers. 4) They went right to work. In fact, when they were explaining what the day would be like, they described it as pretty much nose to the grindstone. And they went right downstairs and started in. They went at it all day long, with only a short break for lunch. 5) They seemed happy to be doing what they were doing. Imagine being in someone's basement all day and being happy about that! 6) They did a good job of cleaning up after themselves. 7) They were pleasant and personable and easy to relate to. Usually, I dread having workmen around the house because it disrupts my routine and peace of mind. But Adam and Walt were not obtrusive at all. All in all, things couldn't have gone better. It makes me look forward to my annual service calls on the new system. Thank you."
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
All manufacturers will be forced to comply with US Department of Energys mandated Fan Energy Rating standard beginning July, 2019. What this means to you - the homeowner - is a more efficient blower motor on your gas furnace but a higher upfront cost when it comes time to replace it & likely a physically wider furnace which could be a pro...Read more
We were sorry to see the passing of Ohio State Buckeye legend Earle Bruce last week after his courageous battle with Alzheimer's disease. Local HVAC companies always looked forward to hearing Earle speak every fall at a luncheon sponsored by Carr Supply. Earle would routinely talk for close to half an hour and often in front of 250-300 pe...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.