"Hetter Heating & Cooling restored my faith and trust in a local business. There is still good, honest people in America."
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"
"We moved to Columbus over two years ago and have had many service industry technicians in our home over that time. I can count on one hand those that have given me really good service. I'm emailing to tell you that my technician Chuck is definitely on that list. Chuck was professional from his courtesy reminder call to his final goodbye handshake. He educated me on the unique qualities of each of our three furnaces, and it is clear to me that he's an expert in his field. Thank you Hetter Heating & Cooling and Chuck for a great experience, and for giving me superior customer service."
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
"I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
"Many thanks for getting the furnace in so quickly. It has been a blessing to me to have such wonderful angels surrounding me to be there in time of need....Also, the men that put in the furnace were complete gentlemen, very nice and professional."
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
"Our gas bill is 40% less this year. The house is warmer, more comfortable, and I no longer worry on these cold nights if the furnace is going to go out."
"We would like to thank everyone involved in the replacement of our HVAC system from Hetter Heating & Cooling. Our old system failed causing water damage to our upper floor. Your sales rep came out very quickly, discussed the options and put together several quotes in 24 hours. We were especially happy that it was still possible to install a 2-part system like old one - air exchanger in the attic - as this is a very efficient low cost system to run.
The highest marks go to the installation team - Rick, Jerod & Scott. They were very professional, and worked extremely hard to adapt some of the old infrastructure to the new system. My 110-year-old Clintonville home now has a clean, quiet, efficient Trane variable speed fan. The warranty and energy credits were clearly explained to us and the AEP energy auditor came to the house promptly and gave us the completed paperwork for one of our rebates. Not enough stars to rank this excellent experience!
Thank you again!"
"We wanted to write you to let you know how impressed we were with Walt and Jason's work yesterday on the installation of our new air conditioner and air handler. It was a long day for them and not the easiest install they've had, we are sure, due to the location of the air handler. They were very nice, courteous and professional and answered all of our questions. They cleaned up all of the mess and took care not to dent the walls, etc. We truly appreciate the great service. Our salesman, Dave, also deserves some kudos. He was low pressure, gave us the information we needed to make an informed decision, and didn't try to sell us a system that we didn't need just to make more money. He even stopped by during the installation to see how things were going since the guys did run into some space issues. We would definitely recommend Hetter Heating & Cooling to our friends and family. Thank you again for such a good experience."
"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
"Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."
"Really can't say enough. I brought four HVAC companies into my home for estimates on replacing my old furnace (and potentially adding AC). The initial phone call to your company to set up an appointment was pleasant and brief. The Hetter visit was the most productive, thorough and professional of the four. Pricing options were presented and the most appropriately sized furnace was verified, all without pushing a sale. Once my decision was made to have Hetter take the job, the installation was started within days. Adam & Walt were the technicians. They were pleasant, professional and it was obvious that they not only liked their job, but were very good at it. I felt like they did their work in my home in the same way they would have done it in their own homes. Overall pricing was absolutely comparable, but the confidence and stellar service was definitely the reason for my selection of Hetter Heating & Cooling. Would recommend your company in a heart beat and hopefully will have the chance to do so."
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
Hetter Heating & Cooling is so proud to announce that we have been awarded the 2017 Small Business of the Year Award as presented by the Delaware Area Chamber of Commerce. The award goes annually to a DACC member business that demonstrates an exceptional contribution to the community and/or its industry; and has a reputation for integrity...Read more
As with high humidity being an issue for homeowners in the summer months, low humidity levels can be equally uncomfortable in your home in the winter. Hetter Heating & Cooling sells and installs whole house humidifiers to help combat dry indoor air when temperatures drop outside. The most popular humidifier we install is the Aprilaire 600...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.