The U.S. Environmental Protection Agency announced in December that it has agreed to a one year extension for our industry's transition to a new, lower GWP refrigerant set to hit the market late this year. All air conditioners and heat pumps manufactured since 2010 feature R-410A refrigerant which has a global warming potential (GWP) of 2...Read more
The heating season seems to bring with it unique occurrences in our industry. Sometimes homeowners are left confused as to what to do when it comes to their gas furnace. Should I replace it or is it repairable? At Hetter, we offer second opinions from an honest & professional technician. We live by what our founding father (our actual dad...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is SO proud to be a two time winner of the BBB’s Torch Award for business ethics. We feature on this very web page above our 2022 Best of the Best video — an exclusive recognition from an unsolicited consumer advocacy group. Please check out the video & check out our record for yourself. We are committed — with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Most Hetter service & installation technicians have passed the NATE certification exam at least once. Our technical staff is the pride of our company.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.