"My wife and I just wanted to tell you how happy we are with the new Trane heating and cooling system that you installed at our house recently. We were impressed with the high level of professionalism that your employees displayed and we are very happy with the quality and value of the Trane products. We will not hesitate to recommend you to anyone needing your services. It is very clear why Angie's List has given you such high marks for eight consecutive years."
"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
"The folks at Trane:
All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
"Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
"We wanted to write you to let you know how impressed we were with Walt and Jason's work yesterday on the installation of our new air conditioner and air handler. It was a long day for them and not the easiest install they've had, we are sure, due to the location of the air handler. They were very nice, courteous and professional and answered all of our questions. They cleaned up all of the mess and took care not to dent the walls, etc. We truly appreciate the great service. Our salesman, Dave, also deserves some kudos. He was low pressure, gave us the information we needed to make an informed decision, and didn't try to sell us a system that we didn't need just to make more money. He even stopped by during the installation to see how things were going since the guys did run into some space issues. We would definitely recommend Hetter Heating & Cooling to our friends and family. Thank you again for such a good experience."
"I will definitely recommend Hetter Heating & Cooling to anyone I know who needs those services. Your customer service has been exemplary. It was incredibly easy to work with you - you provided a clear description of my options, talked to me in a realistic yet friendly manner, and followed up on everything promptly. Likewise, David was incredibly friendly, courteous and thoughtful throughout the installation process on Tuesday. My A/C is up and running like a charm! From here on out I will call Hetter anytime I need A/C or furnace assistance. You guys do a great job."
"All went very well with the installation. Your two service technicians were professional and asked first before placement of any equipment. They explained what they were going to do before any action took place. Overall, I am very pleased with Hetter and would recommend you to neighbors and friends."
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
"We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
"I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
"I want to let you know that Chuck did a fabulous job last week when he rescued us just as the January thaw turned into an Arctic blast. We had to call in the evening and Chuck came that same day. Our heat came up quickly, but just for the night (a part was missing) and then Chuck rearranged his following work day to finish the job when it was convenient for us. This guy deserves a bonus!"
"Thanks so much for your professional efforts and, again, of the three companies I have contacted, I am very pleased with my choice to call Hetter. Please let Chuck (and Chuck's direct report) know what a professional first impression of the company he made on this customer. Also, I will definitely save you a mimosa seedling as they establish their roots over the next two months."
"My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
All manufacturers will be forced to comply with US Department of Energys mandated Fan Energy Rating standard beginning July, 2019. What this means to you - the homeowner - is a more efficient blower motor on your gas furnace but a higher upfront cost when it comes time to replace it & likely a physically wider furnace which could be a pro...Read more
We were sorry to see the passing of Ohio State Buckeye legend Earle Bruce last week after his courageous battle with Alzheimer's disease. Local HVAC companies always looked forward to hearing Earle speak every fall at a luncheon sponsored by Carr Supply. Earle would routinely talk for close to half an hour and often in front of 250-300 pe...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.