Heating, cooling and beyond
Columbus temp Columbus weather 44º OH LIC# 18098
AC & Furnace installed for $121 per month

Why is Hetter better?

"Thanks for the nice phone message you left.
The installation went great! You have a really nice group of installers - they were all very pleasant and nice and very professional. I appreciated that the guys have obviously done plenty of jobs in old houses and knew exactly what to do in ours. They snaked the intake and exhaust pipes so I lost no storage space. Everything they did looks nice and neat, and they left the basement clean & tidy. Rick was very good in explaining how everything worked and educating me on the settings to use so that I get the most comfortable and efficient results. Thank you, thank you, thank you !
We are really happy with the two-stage variable speed furnace. The air temperature seems much more uniform throughout the house. Even our back addition, which is over a crawl space and used to be chilly, is MUCH warmer now. And I can tell that the humidifier makes the indoor air much more pleasant.
I mailed the comment card to Trane - I gave you the highest ratings on everything and put a nice comment on the bottom!
Thanks again for everything,"

Barbara & John - UA

"Thank you for the follow up call last week. Your guys did great work and we are very happy for everything you did. I have recommended you a couple of times already. I hope you get lots of business from referrals. Thank you !"

Toni - Worthington

"I wanted to give you and your team of techs kudos. I've already met several of your team and like them all. I am very happy with the service I've been given. Everyone is kind, eager to problem solve and work hard (to) get us comfortable. I can't tell you how valuable it is to me to have a team I can trust with a very important part of our lives!"

Stephanie - Dublin

"You and your employees have been coming to my home to install and maintain our furnaces and air conditioners since 2006. I have gotten to know who will come to the house each year from your company. It is comforting for me to know who will be here each year. They are always courteous and knowledgeable as to where the switches are as well as the units. I made a very wise decision when I purchased the furnaces and air conditioners from Hetter Heating & Cooling."

Becky - Sunbury

"Dear Hetter Heating,
This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companiesto help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."

Keith - Westerville

"Hello, My husband Fritz and myself would like to give a big kudos to Lance who came to look at the furnace this morning! We feel so comfortable with this service as he quickly assessed potential areas that could be a problem, as well as showed us what to look for if the same problem occurs again. Great customer service from him and we will definitely request him should we need service again!"

Peggy & Fritz - Columbus

"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"

Michael - Clintonville

"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."

Jeff - Clintonville

"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."

Nathan - Galloway

"Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."

Bob - Upper Arlington

"Your service specialist Joe performed my spring inspection today. I must say that he was so impressive! He reviewed the results with me, item by item. You have a real professional on your staff! Then I found out that he is ex-military and a veteran of the Afghanistan War! That helped explain a lot about how he dealt with his job. He's a winner! Congratulations on your hiring choice."

Cynthia - Powll

"We have always been pleased with the technicians at Hetter - they're friendly, prompt, efficient and very capable."

Don & JoAnn - Worthington

"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."

Dorene - Worthington

"I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."

Shelley - Clintonville

"Arragone & Joe just left my house after installing a new water heater. I am very pleased with both techs. They are very polite, neat & efficient. They are a credit to you & your company. Thanks for the quick response to my problem. I called at 8:10 this morning and I already have warm water."

Bert - Worthington

Recent News

Federal tax credits have been reinstated through 2020

01/15/2020

Federal tax credits for qualifying residential HVAC replacement equipment have been reinstated through 2020. The president recently signed HR1865 and HR1158 reinstating the residential energy efficiency tax credit which is also retroactive for 2018 and 2019. For qualified HVAC improvements, homeowners may be eligible to claim up to $500 i...

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Warmer winter forecasts should mean lower heating bills

10/30/2019

A recent article in the Columbus Dispatch is projecting lower fuel costs coming this winter to heat your home, primarily because of warmer winter forecasts. The average home in the US spends roughly $600 during the winter months on natural gas which remains the cheapest option. Homes heated with electricity - about 40% of the nation's hou...

Read more
2017 DACC Small Business of the Year
Hetter Heating & Cooling Inc BBB Business Review

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Satisfaction

We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last eighteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

Value

Value

At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

Comfort

Comfort

Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

Workmanship

Workmanship

Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

Service

Service

We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

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Trane Honeywell Aprilaire Comfort Specialist ACCA Clintonville Area Chanmber of Commerce Worthington Area Chamber of Commerce The Greater Powell Area Chamber of Commerce Hilliard Area Chamber of Commerce Tempstar Energy Star RUUD