"Steve & I send you our thanks for your and Hetter Heating & Cooling's assistance with our AC challenge this week. It was a team effort all of you went to on this. I don't know if it is a reflection of the health of the heat pump but it cooled the house to the set temperature of 75 from 91 degrees by 7PM. The system was operational around 2PM. James warned it might take all night to do that. Excellent. I continue to appreciate especially James. He is almost part of our family-has been coming here 15 years. He is great to have around, a solid worker and has given us many ideas for how to get the best out of our systems. I am sure you appreciate him as well. You have a great company and I appreciate your continued work with us. We are cool and happy!!"
"I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
"The service man that just stopped by was top notch. Kind, respectful, helpful and quick - the perfect repairman! The lady I talked to on the phone was very helpful too. Highly recommend your company and will. Thanks Hetter!!"
"Our thanks to Wally, Jason & Rick for their installation of our Trane high efficiency heating and cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
"You and your employees have been coming to my home to install and maintain our furnaces and air conditioners since 2006. I have gotten to know who will come to the house each year from your company. It is comforting for me to know who will be here each year. They are always courteous and knowledgeable as to where the switches are as well as the units. I made a very wise decision when I purchased the furnaces and air conditioners from Hetter Heating & Cooling."
"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
"Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
"Rick & Jerod did a fantastic job today. I was so impressed with everything. They were courteous, knowledgeable and very hard working. The attention to detail from protecting my carpeting to installing the furnace with all of it's challenges, is very much appreciated. I will definitely be recommending your company. "
"I just returned from out of town and am catching up on e-mails. I was very happy with the way Hetter performed the installation - they were very considerate, and did a clean, neat job. Rick followed up with calls, and the furnace has been very efficient. I even noticed a decrease in my electric bill. As for the AC, Hetter came out over a week ago to test the system and make sure it was ready for the summer. It seemed quiet to me. If you choose Hetter, I hope you enjoy your experience with them, as well as their Trane product, as much as I do."
"We have been very pleased with your service and attention to detail and just your flexibility and willingness to work with us. Adam & Rick did a great job, were very friendly, and did not hesitate to offer information and explain what they were doing. I can honestly say this has been one of, if not the best contracting experiences we have had. We will not hesitate to recommend your company to our friends and neighbors."
"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
"I want to let you know that Chuck did a fabulous job last week when he rescued us just as the January thaw turned into an Arctic blast. We had to call in the evening and Chuck came that same day. Our heat came up quickly, but just for the night (a part was missing) and then Chuck rearranged his following work day to finish the job when it was convenient for us. This guy deserves a bonus!"
Hetter Heating & Cooling is so proud to announce that we have been awarded the 2017 Small Business of the Year Award as presented by the Delaware Area Chamber of Commerce. The award goes annually to a DACC member business that demonstrates an exceptional contribution to the community and/or its industry; and has a reputation for integrity...Read more
As with high humidity being an issue for homeowners in the summer months, low humidity levels can be equally uncomfortable in your home in the winter. Hetter Heating & Cooling sells and installs whole house humidifiers to help combat dry indoor air when temperatures drop outside. The most popular humidifier we install is the Aprilaire 600...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.