"I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
"I wanted to compliment EVERYONE at Hetter Heating. I am VERY impressed with the way the company conducts business.
Today's experience is a good example.... I called Hetter early this morning to request a service call due to not having hot water. I was cordially greeted by the woman answering the phone, was easily able to set an appointment for TODAY (!) and the service technician was at my house by around 11:00 a.m already!! AND I got a courtesy call prior to the technician's arrival -- as was promised.
The technician that came to the house today was Chuck (or Charles). He has been here previously and I appreciate the continuity of having the same service man come to the house -- especially one as great as Chuck is!! Chuck is always very professional and courteous. He's extremely patient with me as a homeowner who knows NOTHING about hot water heaters!! He listens well to my questions and takes time to answer them ALL. He appears to be very knowledgeable also -- he's able to easily answer my questions.
Today I was exceptionally impressed with Chuck because he picked up on a "subtlety" in wording on one of my previous service agreement visits, called into the office, spoke with his boss and came back into the house to inform me that there was no charge for the visit today!!!! WOW -- how many times is a customer going to hear THAT from a business??!! I was particularly touched because I felt Chuck was extremely perceptive to even pick up on the "possible issue" and he cared enough to follow through on it. He went the "extra mile" to offer me not only great service BUT honest service!
I cannot compliment Chuck and Hetter Heating enough!! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating -- I will definitely continue to use your services and will be recommending you to all my neighbors (or anyone else that needs any services you offer)!!"
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
"You and your employees have been coming to my home to install and maintain our furnaces and air conditioners since 2006. I have gotten to know who will come to the house each year from your company. It is comforting for me to know who will be here each year. They are always courteous and knowledgeable as to where the switches are as well as the units. I made a very wise decision when I purchased the furnaces and air conditioners from Hetter Heating & Cooling."
"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
"Just a note to say thank you to everyone that has been to my home. You guys all made this a great experience as every one of you were very kind, nice & just enjoyable."
"Thanks so much for your help and expertise in getting our heating & cooling system installed. Roy and I are very pleased with the Trane system, AC and the water heater. Adam & Jason did a great job installing the AC, furnace and water heater. On a very hot day, they had the AC unit up and running by early afternoon. It was a pleasure to work with them. They took time to explain how each unit works and answered our questions. We will definitely recommend Hetter to our friends and neighbors. Thanks again."
"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
"The installation went great on Friday: Rick & Zac were great. All the new lines that were run (refrigerant lines & exhaust pipes) look great, and they were efficient and clean in the set-up. And they discovered that there were somehow a broom and a trash can lid at the bottom of our return duct, which had never been opened up since we moved in. So that was a comical surprise. Really, we couldn't have asked for a better experience all-around with your company."
"Thanks again for sending a very capable technician to our home. James was thorough and found the problem and fixed it. It's been worth every penny working with your company the last year. Thanks again."
"We wanted to write you to let you know how impressed we were with Walt and Jason's work yesterday on the installation of our new air conditioner and air handler. It was a long day for them and not the easiest install they've had, we are sure, due to the location of the air handler. They were very nice, courteous and professional and answered all of our questions. They cleaned up all of the mess and took care not to dent the walls, etc. We truly appreciate the great service. Our salesman, Dave, also deserves some kudos. He was low pressure, gave us the information we needed to make an informed decision, and didn't try to sell us a system that we didn't need just to make more money. He even stopped by during the installation to see how things were going since the guys did run into some space issues. We would definitely recommend Hetter Heating & Cooling to our friends and family. Thank you again for such a good experience."
"Both Wally & Matt were terrific. They were very pleasant and respectful of our home. They seemed to take pride in not only doing the job, but making sure it was a good experience for us. It's just a basement, but they went the extra mile to make it a very professional looking job and actually made the connection with our water heater better and screwed in some clips on the pipe running to the sump pump so we wouldnt keep kicking it around ! Thanks again. Its nice when spending almost five grand is a pleasant experience !"
Hetter Heating & Cooling is so proud to be partnered with the worlds best HVAC manufacturer - Trane. 2018 marks our eighteenth year together - and we're still in marital bliss. A couple of notes on Trane: in case you missed it, the Trane / American Standard family finished #1 and #2 on the most recent Consumer Reports survey for air condi...Read more
All manufacturers will be forced to comply with US Department of Energys mandated Fan Energy Rating standard beginning July, 2019. What this means to you - the homeowner - is a more efficient blower motor on your gas furnace but a higher upfront cost when it comes time to replace it & likely a physically wider furnace which could be a pro...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2016 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last seventeen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.