We get that all the time. Second opinions in the HVAC are more common than you may think. There is a moral standard in every industry & we strive everyday to be that for our customers. Rather than try to sell a homeowner a new furnace or air conditioner, our technicians are instructed to look out for our customer’s best interest.
If a unit is beyond repair then so be it. If a unit has been condemned and/or mis-diagnosed then our technicians will shine the light of truth on what needs to be done.
You name the third party evaluator – Angie’s List (Super Service Award winner every year since 2001), Trane (99% Customer Satisfaction on ALL service calls ran in 2016), Better Business Bureau (A+ rating) – Hetter is that shining light.
“Another HVAC company told us on a Sunday night we had a bad heat exchanger and needed a new furnace. They also told us to turn our furnace off for safety reasons so we did. We bundled up or kids and ourselves and went to bed. The next morning, my husband called Hetter to get a quote for a new system. The salesman came the same day, was on-time and even brought heaters for us to use as it was quite cold. He took a look at our furnace, called his technician, and told us we did not need a new system or a new heat exchanger. His honesty saved us thousands of dollars. We will be using this company in the future for our HVAC needs.” - Aimee in Dublin
Since 1963, your friends and neighbors have counted on Hetter's no-nonsense, honest approach to your heating & cooling needs. Our service techs are NATE certified — meaning they have achieved the highest certification in the industry. The NATE certification is a grueling 3-hour test that requires months of study preparation even for the most experienced technician. What this means to you — our customer — is not only the most reliable evaluation of your specific service problem in the region, but reduced diagnostic time.
Hetter's commitment to constantly updating our employee's training is directly reflected in our customer satisfaction surveys. What this should indicate to you is our customers trust us and so can you.
While we are a factory authorized service center for Trane, we provide service for all makes and models. Our service technicians are instructed to diagnose your problem and give you a professional opinion as to your best course of action.
Our service fleet utilizes the latest diagnostic technologies to quickly and efficiently determine the nature of your service problem. Our technicians are not only fully trained and EPA certified, but at Hetter Heating & Cooling we have taken another step: ALL SERVICE TECHS HAVE PASSED A NATIONAL BACKGROUND SCREEN. To you, the homeowner and our valued customer, that should mean peace of mind.
We pride ourselves on responding quickly to those most in need - NO HEAT or NO COOL. For emergency repairs call 614-784-9200. We are available 24 hours a day, seven days a week.
HVAC equipment today – more than ever – needs to be maintained. Like an automobile, maintenance for your HVAC equipment is for safety, efficiency and longevity. Maintenance is important and can prevent a lot of service issues. Hetter Heating & Cooling offers the most thorough & comprehensive maintenance check in central Ohio. Check out our Maintenance Agreement page for more information.
Our core service area includes, but is not limited to the following:
2015 & 2016 Customer Satisfaction surveys conducted by Trane.
Hetter maintains Trane’s highest score Five Stars on nearly 1300 reviews.
The most in central Ohio.