Hetter Heating & Cooling is proud to announce that two more staff technicians have attained NATE certification. Senior installer Walter Martin & Adam Barcus both passed the NATE certification exam in December. Walt has nine years experience in the industry and has been with Hetter now since 2003 while Adam has been a Hetter employee since 2006. North American Technician Excellence, Inc. develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high quality industry technicians through voluntary testing and certification. NATE is supported by a broad spectrum of industry representatives including contractors, distributors, educators, manufacturers, technicians and utilities. "Because NATE certified technicians meet these high industry established standards, it is more likely that they will install and service systems right the first time," says Patrick Murphy, V.P. of NATE. "This means better customer service, fewer call backs, and better word of mouth." Hetter is so proud of our service & installation teams not only because they have won every customer satisfaction award out there in the last decade, but because we can now boast that half of our technicians are NATE certified.