Two of Hetter's most talented & trusted service technicians reached milestones this year. 2015 marks fifteen years with Hetter for James Jack; ten years with Hetter for Lance Burgess. They are two of the reasons why Hetter not only continues to win customer service awards year after year, but continues to grow in an unpredictable market. In the words of our customer Phil from Powell "it has been worth every penny working with your company in the last year. James was thorough and found the problem and fixed it," he said. We realize in a nutshell that's what customers expect. James is thorough and gives it to you straight. He is our Go To guy on a lot of the more perplexing service issues we come across. The kinder & gentler version of James is Lance. "Lance makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment," says Barbara from Clintonville. "Your company is fortunate to have such a competent employee." We are both blessed and proud to have these two outstanding NATE certified service technicians on the front lines & a very big part of the Hetter team.